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Smart View Timeout Error : The Request Timed Out. Contact your Administrator to Increase netRetryCount and netRetryInterval.


Objective: The idea of the post is to automate the updating of Registry Entries required to increase the Timeout for Smart View.

IE7 and IE8 & IE9 have a 30-second timeout when waiting for communication from the server. When adding form data, Smart View can take longer than 30 seconds to get confirmation from the Planning server that the changes were made and saved. A similar constraint exists for Essbase data.

Pre update registry Settings:

Open the command prompt window by clicking the start  button   >Search bar >Key in regedit navigate to the below path and check the existing settings you might not have” KeepAlive,ServerInfo & ReceiveTimeout”

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings



Automated Resolution Steps:
  •      Create a file called “smartviewfix.reg”
  •      Edit the file in notepad.
  •      Add the below to the file  to update the timeout to 15 mins
Windows Registry Editor Version 5.0
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"KeepAliveTimeout"=dword:000dbba0
"ServerInfoTimeout"=dword:000dbba0
"ReceiveTimeout"=dword:000dbba0
  •      Save the file and exit.
  •      Double-click the “smartview.reg” file. It will add these registry entries to the user’s profile.
      Following the below screenshot when you get the below warning, ignore it and click "Yes"
 
  

Click on “OK” Tab
 
     
      Restart your PC\machine.

Post Update Validation:
 
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings
Check time out settings after timeout update 
 


 

Thanks!!

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