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Registry file to update Smart View Timeout Settings


“The Request Timed Out. Contact your Administrator to Increase netRetryCount and netRetryInterval.
IE7 and IE8 & IE9 have a 30-second timeout when waiting for communication from the server. When adding form data, Smart View can take longer than 30 seconds to get confirmation from the Planning server that the changes were made and saved. A similar constraint exists for Essbase data.
Pre update registry Settings
Open the command prompt window by clicking the start  button   >Search bar >Key in regedit navigate to the below path and check the existing settings you might not have” KeepAlive,ServerInfo & ReceiveTimeout”
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings


Automated Resolution Steps
1)      Create a file called “test.reg”
2)      Edit the file in notepad.
3)      Add the below to the file  to update the timeout to 15 mins
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"KeepAliveTimeout"=dword:000dbba0
"ServerInfoTimeout"=dword:000dbba0
"ReceiveTimeout"=dword:000dbba0
4)      Save the file and exit.
5)      Double-click the “test.reg” file. It will add these registry entries to the user’s profile. 


Follow the on screen instructions ignore the warnings,click on “yes” Tab


Click on “OK” Tab


1)      Restart your PC\machine. The Registry entries would have been made in the Windows Registry.





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